Falsehood 5: Gardenia Bread with Rat Droppings

The Truth: The above posting has been circulated on the internet recently. However, please be informed that Gardenia KL and the Gardenia found in Sabah, Sarawak and Brunei are separate business entities with their own operating systems and procedures.

Gardenia KL only has the license to manufacture and distribute its products in Peninsular Malaysia.

We would like to take this opportunity to reinstate that Gardenia KL takes our responsibility very seriously to ensure our consumers can enjoy fresh, hygienic and healthy products daily.

We hereby confirm that the product in the picture above does not belong to Gardenia KL. Just to add on, there is a distinctive difference in the packaging used by Gardenia KL and the Gardenia found in Sabah, Sarawak and Brunei. For your easy reference, we have incorporate a visual of Gardenia KL wholemeal bread below:

We would really appreciate it if you would forward this to the person that sent this message to you. However, please do feel free to contact our toll free line at 1-800-88-3228 and speak to our customers service officers for more information on the matter.

TWO SEPARATE business entities;
Gardenia Bakeries (KL) Sdn Bhd and Gardenia Food Industries Sabah

It was brought to our attention that Gardenia Food Industries [Gardenia Sabah] operations have been allegedly shut down by the relevant authorities in Sabah.

We at Gardenia Bakeries (KL) Sdn Bhd [GBKL] would like to pre-emptively clarify that GBKL and Gardenia Sabah are two completely different companies, and they are not related. GBKL operates only in Peninsular Malaysia and supplies to this market only. Gardenia Sabah covers that market specifically. The two companies have totally different management, different policies and different operational systems.

GBKL would like to assure all our loyal consumers in Peninsular Malaysia that it has always been our policy and belief to give the best of our ability in terms of products and services. We would also like to take this opportunity, to invite the public to come and see our operations with your own eyes. For any further information/ reservations, please contact us at 1-800-88-3228 or email to customer_service@gardenia.com.my.

The impact of lower petrol price on Gardenia product prices

Thank you for giving us the opportunity to clarify in regards of the prices of Gardenia products.

We would like to take this opportunity to explain to the customer that the overall cost of the Gardenia products consists of not only distribution cost, but a large portion of our production cost is made up of raw material, operating, labour, utility and other related costs.

With this, the impact of the dip in petrol prices in January 2015 is incomparable to the increased in raw material costs due to the increase incurred in foreign exchange, salary increases, the rising cost of utilities (as the rate remains as per previous increase) and so on.

Therefore, it saddens us to inform that we are forced to maintain the price of our products at this time. For any further information, please contact us at 1-800-88-3228 or email to customer_service@gardenia.com.my.

Milk used in Gardenia products are from Europe

In the light of the recent news about the botulism contamination of milk from New Zealand, we would like to assure our consumers that Gardenia products are not affected in any way.

Gardenia wishes to confirm that the milk used in all our products are originated from Europe (France, Germany & Belgium).

If you have further inquiries, please feel free to call us on our toll-free line at 1-800-88-3228 or e-mail us at customer_service@gardenia.com.my

Thank you.

Hazlinah Harun
Senior Marketing Manager
Gardenia Bakeries (KL) Sdn. Bhd.

Falsehood 4: BERNAS directed Gardenia to stop purchasing flour from Federal Flour Mills Bhd (FFM).

Source: https://www.facebook.com/photo.php?fbid=265717473475310 (PDF Archive)

Translation: Flour supply contracts signed with the FFM Federal Flour Mills has been canceled by UMNO!

The Truth: Gardenia Bakeries (KL) Sdn Bhd [GBKL] has been a friend to FFM since the very beginning. The working relationship between a flour mill and a bakery is like a marriage. All our trade secrets such as ingredients specification and recipes must be intimately shared. With the coming of a new competitor back in 1998, we requested FFM to stay faithful to Gardenia because from our experience, we know our secrets can be leaked out to the new bakery. FFM have made their choice to work with the new bakery and hence, we have to make our choice. We chose to buy flour from the TEH family in Perak, i.e. Malayan Flour Mill Berhad.

BERNAS became one of the major shareholders of GBKL in 2001 because of Industrial Coordination Act 1975. However, they have never interfered with our operation since day one.

So the spins that were created to boycott GBKL are not only wrong, but very dangerous and irresponsible to play with communities’ feeling. We urge Malaysian to come back to their senses and not be exploited by lies.

Falsehood 3: The halal status of Gardenia products in Sabah is questionable.

The Truth: Gardenia Bakeries (KL) Sdn Bhd [GBKL] and Gardenia Sabah are two different companies and they are not related. These two companies have totally different policies, management and operational systems.

All products manufactured by GBKL are certified halal by JAKIM. It’s internal halal committee, formed in 1994, continuously monitors and scrutinizes every aspect of halal issues. The committee is given full authority pertaining to halal and syariah matters.