Falsehood 8: It was never true

The Truth : The above posting is a re-circulated rumour that is introduced once again in the internet and multiple messaging platforms by irresponsible parties with ulterior motives. We would like to reinstate once again that this news is FAKE!. It was never true, be it back in 2011 or now.

This news was a part of a series of rumours that were fabricated to urge Malaysians to boycott Gardenia that were fueled based on the emotional uncertainties felt based a large pocket of the nation.

We urge all netizens to stop, think and do the rightful. Do not be manipulated and puppeted into supporting parties with their own hidden agenda.

We would really appreciate it if you would forward this to the person that sent this message to you. However, please refer to the following links for more details or do feel free to contact our toll free line at 1-800-88-3228 and speak to our customer service officers for more information on the matter.

http://gardenia.com.my/wordpress/?p=92

Falsehood 7: I too found an alive worm in my Sambal Bilis Bun

Since late yesterday, we noticed a string of postings mushrooming across all social media platforms allegedly claiming to have found alive worm in their Sambal Bilis Bun.

The shocking thing was, all these complaints were accompanied with what is believed to be an identical photograph <https://www.facebook.com/photo.php?fbid=10206992598088453&set=pcb.10206992617848947&type=3&theater> (Archive) used as an instrument in a previous posting by a Facebooker < www.facebook.com/kennyozl>.

We are convinced that this is an orchestrated and concerted effort by an irresponsible third party with their own conniving agenda. With this, we would like to urge all netizens to take the time and evaluate the situation/ facts for themselves. Please do not get manipulated into participating in the under handed tactics deployed by this irresponsible party.

Falsehood 6: Gardenia Delicia Sambal Bilis with ALIVE worm

The Truth: This was posted by a Facebooker <www.facebook.com/kennyozl> allegedly claiming to have found alive worm crawling out of the bun. <https://www.facebook.com/kennyozl/posts/10206992617848947?pnref=story> (Archive)

We had proceeded to investigate this matter based on the video and photos that was posted even though we have not been contacted thus far and found it to be baseless and untrue, simply due to the nature of the baking process. The worm would have been dead when exposed to the extreme baking heat of 240 degree Celsius for approximately 12 minutes which makes it impossible for the worm to survive not to mention to be actively crawling about.

Having said so, we suspect that this posting was fuelled by ill intentions and we would like to urge all the netizen out there to correct the wrong and circulate our official statement. Also, please feel free to contact our friendly customer care consultants for further information/ clarification on the matter at 1-800-88-3228.

Thank you.

Gardenia uses High Protein Unbleached Wheat Flour

In the light of the recent claims that bleached wheat flour is harmful to the health, we would like to take this opportunity to assure our loyal consumers that Gardenia products are not affected in any way. Gardenia KL would like to stress that Gardenia only uses high protein unbleached wheat flour to produce all our products.

We would also like to take this opportunity to re-instate that all Gardenia Sandwich loaves have no Artificial, Synthetic or Unnatural Preservatives.

We would appreciate it if you could forward this statement to your friends that may be interested. If you have any further enquiries, please feel free to contact our Customer Care Officers at our toll-free line 1-800-88-3228. 

Thank you.

Falsehood 5: Gardenia Bread with Rat Droppings

The Truth: The above posting has been circulated on the internet recently. However, please be informed that Gardenia KL and the Gardenia found in Sabah, Sarawak and Brunei are separate business entities with their own operating systems and procedures.

Gardenia KL only has the license to manufacture and distribute its products in Peninsular Malaysia.

We would like to take this opportunity to reinstate that Gardenia KL takes our responsibility very seriously to ensure our consumers can enjoy fresh, hygienic and healthy products daily.

We hereby confirm that the product in the picture above does not belong to Gardenia KL. Just to add on, there is a distinctive difference in the packaging used by Gardenia KL and the Gardenia found in Sabah, Sarawak and Brunei. For your easy reference, we have incorporate a visual of Gardenia KL wholemeal bread below:

We would really appreciate it if you would forward this to the person that sent this message to you. However, please do feel free to contact our toll free line at 1-800-88-3228 and speak to our customers service officers for more information on the matter.

TWO SEPARATE business entities;
Gardenia Bakeries (KL) Sdn Bhd and Gardenia Food Industries Sabah

It was brought to our attention that Gardenia Food Industries [Gardenia Sabah] operations have been allegedly shut down by the relevant authorities in Sabah.

We at Gardenia Bakeries (KL) Sdn Bhd [GBKL] would like to pre-emptively clarify that GBKL and Gardenia Sabah are two completely different companies, and they are not related. GBKL operates only in Peninsular Malaysia and supplies to this market only. Gardenia Sabah covers that market specifically. The two companies have totally different management, different policies and different operational systems.

GBKL would like to assure all our loyal consumers in Peninsular Malaysia that it has always been our policy and belief to give the best of our ability in terms of products and services. We would also like to take this opportunity, to invite the public to come and see our operations with your own eyes. For any further information/ reservations, please contact us at 1-800-88-3228 or email to customer_service@gardenia.com.my.

The impact of lower petrol price on Gardenia product prices

Thank you for giving us the opportunity to clarify in regards of the prices of Gardenia products.

We would like to take this opportunity to explain to the customer that the overall cost of the Gardenia products consists of not only distribution cost, but a large portion of our production cost is made up of raw material, operating, labour, utility and other related costs.

With this, the impact of the dip in petrol prices in January 2015 is incomparable to the increased in raw material costs due to the increase incurred in foreign exchange, salary increases, the rising cost of utilities (as the rate remains as per previous increase) and so on.

Therefore, it saddens us to inform that we are forced to maintain the price of our products at this time. For any further information, please contact us at 1-800-88-3228 or email to customer_service@gardenia.com.my.

Milk used in Gardenia products are from Europe

In the light of the recent news about the botulism contamination of milk from New Zealand, we would like to assure our consumers that Gardenia products are not affected in any way.

Gardenia wishes to confirm that the milk used in all our products are originated from Europe (France, Germany & Belgium).

If you have further inquiries, please feel free to call us on our toll-free line at 1-800-88-3228 or e-mail us at customer_service@gardenia.com.my

Thank you.

Hazlinah Harun
Senior Marketing Manager
Gardenia Bakeries (KL) Sdn. Bhd.

A Blatant Lie – Gardenia’s price hike after PRU13

Following the recent general elections, certain irresponsible parties / netizens have taken to spreading more lies about Gardenia on Facebook and Internet. This time, they are saying that the price of Gardenia bread in Peninsular Malaysia has increased.  They even have a photo of the ‘kwik lok’ tag showing the prices (refer above).  THIS IS A BLATANT LIE. The ‘kwik lok’ is from a different Gardenia product, sliced Sandwich Bun (Burger bun).

This Facebook message is being spread by unscrupulous parties who may have a benefactor that is not able to compete honestly in an open market.

There has been no increase in the retail price of Gardenia bread in Peninsular Malaysia.

We would very much appreciate if you could share the truth with your family and friends.

Thank you.